ZYPHERA LABS • LEGAL
Shipping Policy
This Shipping Policy explains how orders placed through Zyphera Labs are processed, shipped, delivered, and handled when shipping or delivery issues occur.
Last Updated: September 13, 2026
1. ORDER PROCESSING
Orders are processed after payment has been successfully received and the order has been accepted by Zyphera Labs.
We make reasonable efforts to process orders promptly. Processing times may vary based on order volume, product availability, payment verification, holidays, weekends, or other operational circumstances.
An order confirmation does not necessarily indicate that an order has shipped. Tracking information will be provided when available after the order has been prepared for shipment.
2. SHIPPING METHODS AND CHARGES
Available shipping methods and applicable shipping charges will be displayed during checkout where applicable.
Shipping options, carriers, rates, and estimated delivery times may vary based on destination, order contents, product availability, and other circumstances.
Zyphera Labs reserves the right to select or change the shipping carrier or service when reasonably necessary to fulfill an order.
3. DELIVERY ESTIMATES
Any shipping or delivery time displayed on the Site or provided with an order is an estimate and is not guaranteed.
Delivery times may be affected by carrier delays, weather, holidays, service disruptions, supply conditions, incorrect or incomplete addresses, or other circumstances outside the reasonable control of Zyphera Labs.
4. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting an order. If you discover an error in your shipping address, contact Zyphera Labs as soon as possible.
Once an order has been processed or transferred to the carrier, we may not be able to modify the shipping address or redirect the shipment.
Zyphera Labs is not responsible for delivery failures or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
5. TRACKING AND DELIVERY
When tracking information is available, it may be provided by email, through your customer account, or through another order-notification method.
Carrier tracking information may take time to update after a shipping label has been created.
A shipment may be considered delivered when the carrier’s tracking information indicates successful delivery to the shipping address provided with the order.
6. LOST, DELAYED, OR MISSING SHIPMENTS
If a shipment is delayed, appears to be lost, or is marked delivered but cannot be located, please contact the shipping carrier and Zyphera Labs promptly so the circumstances can be reviewed.
We may request order information, tracking information, photographs, or other information reasonably necessary to investigate a shipping or delivery issue.
Where appropriate, Zyphera Labs may assist with a carrier inquiry or determine whether a replacement, refund, or other resolution is appropriate based on the circumstances and applicable law.
7. DAMAGED SHIPMENTS
Please inspect your shipment promptly after delivery.
If an order arrives damaged, please contact Zyphera Labs promptly at support@zypheralabs.us and provide your order information along with photographs or other information reasonably necessary for us to evaluate the issue.
Damaged-order resolutions are handled in accordance with our Return & Refund Policy.
8. SHIPPING RESTRICTIONS
Certain products may be subject to shipping restrictions based on destination, applicable law, carrier requirements, or other regulatory or operational considerations.
Zyphera Labs reserves the right to decline, hold, or cancel an order if we determine that the order cannot reasonably or lawfully be shipped to the requested destination.
If an order is canceled after payment has been collected because it cannot be shipped, the applicable amount will be refunded.
9. CONTACT US
Questions concerning shipping or delivery may be submitted to:
Zyphera Labs
Website: zypheralabs.us
Email: support@zypheralabs.us
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For laboratory, analytical, educational, and research purposes. Not for human or veterinary use or consumption.